Shipping policy

Shipping Policy

Last Updated: August 16, 2026

Welcome to Zelvora Deals.shop. We provide delivery services across Pakistan and aim to deliver your order safely and as quickly as possible.

1. Delivery Areas

We currently offer shipping across Pakistan, including major cities and other serviceable areas covered by our courier partners.

Some remote areas may require additional delivery time.

2. Processing Time

Orders are usually processed and dispatched within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time after dispatch:

Major Cities: 2–5 business days
Other Cities / Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, address issues, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary depending on the order, delivery location, product size, weight, and available shipping offers.

The applicable shipping fee will be displayed at checkout before you complete your order.

From time to time, we may offer Free Shipping promotions on selected products or orders.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible locations within Pakistan.

For some orders, we may contact you by phone or WhatsApp to confirm the order before dispatch.

Orders that cannot be confirmed may be cancelled.

6. Order Tracking

Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, email, or other available communication methods.

You can use the tracking information to check the status of your shipment.

7. Delayed Deliveries

While we work with trusted courier partners, delivery delays can sometimes occur due to circumstances beyond our control.

These may include:

Severe weather
Public holidays
Courier service disruptions
Incorrect or incomplete delivery information
Remote-area delivery restrictions
Unexpected logistical issues

We appreciate your patience in such situations.

8. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

If an order is returned because of an incorrect address, unavailable recipient, or failure to receive the parcel, additional shipping charges may apply for re-delivery.

9. Damaged or Missing Packages

If your parcel arrives visibly damaged, please contact us as soon as possible after delivery.

For damaged, missing, or incorrect items, please contact Zelvora Deals.shop with your order number and relevant photos/videos so we can review the issue and assist you.